FAQ

Do you take custom orders?

HookeandHemmed will gladly accept custom orders. Whether it be a current product in a different color, or something completely new, we love bringing your ideas to life.

Where do you ship?

We currently only ship to the United States.

How do I clean my handmade items?

We recommend spot cleaning your handmade items as needed with soap and warm water. Avoid bleach or other harsh chemicals that will damage your product. Lay out to dry, do not machine dry. Avoid heat near any vinyl or acrylic fibers as they will melt. 

Are plushie eyes safe?

Safety eyes are not recommended for children under three as they can be ripped out and pose a choking hazard. Feel free to contact us for alternate eye options on our plushies that are safe for children. 

Do you accept returns?

HookedandHemmed will gladly accept returns within 30 days. However, the items must be shipped back at the expense of the customer in it's original state. If for any reason your item arrives damaged, please reach out to us and we will fix the issue. For any items lost in transit, please contact your mail carrier with your order tracking. 

How do I contact you?

You can reach out to us with any questions via E-mail at Hookedandhemmed@gmail.com